Frequently Asked Questions
Everything you need to know about your TVS Official Store shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and have the original tags attached to be eligible for a full refund or exchange.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as fit can vary between different styles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Are your materials sustainably sourced?
TVS Official Store is committed to ethical fashion. We use high-quality, durable fabrics and work with certified manufacturers to ensure fair labor practices and reduced environmental impact.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.